System Engineer

Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits, time tracking, talent acquisition, and culture development. Our team is highly experienced and dedicated to putting clients first, which is why we are one of the fastest-growing independent solution providers.

Our Mission

Helping people reach their full potential by delivering exceptional employee experiences.

Our Values

G.S.D. (Get S**t Done) - with purpose.

Own It - Be accountable. Produce accurate and comprehensive results.

Collaborate - Be transparent. Create an environment where we work together towards a common vision.

Embrace Change - Think outside of the box. Be willing to adapt and grow.

Your attributes:

• You view the company's goals as your own goals
• You have a client-first mindset
• You are a self-starter
• You are comfortable communicating what is working well and what is not

Summary:

The Systems Engineer is a key member of Greenlink HCM's Operations division. This role is responsible for managing and overseeing a portfolio of key accounts, acting as the primary point of contact for clients. This role ensures client satisfaction, develops, and nurtures client relationships, and coordinates with internal teams to deliver services and meet client expectations. The Systems Engineer will provide support to a team of account representatives, driving performance and ensuring that all client needs are addressed in a timely and professional manner.

Your duties will include:

Client Training, Onboarding, and Implementation:

• Client Training and Onboarding: Conduct comprehensive onboarding sessions for new clients, covering payroll software features, compliance guidelines, and operational workflows.
• Curriculum Development for Client Training: Design and update training materials, including user manuals, interactive modules, and utilize digital tools to make training sessions interactive, incorporating elements such as quizzes, real-time demonstrations, and hands-on exercises.
• Ongoing Client Support and Skill Enhancement: Provide continuous learning opportunities to clients, addressing updates in payroll regulations, software upgrades, and best This may involve monthly workshops, Q&A sessions, or refresher courses.
• Client Implementation: Work closely with clients during the onboarding process to gather requirements, assess needs, and define implementation plans.

System Management and Expertise:

• Own the deployment of all system level updates according to isolved releases in a timely fashion.
• Act as the primary contact for system escalations and provide support to the team towards resolution.
• Complete internal system trainings on an as needed basis.

Client Support and Relationship Management:

• Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring timely and effective communication.
• Troubleshoot and diagnose client-reported problems, coordinating with relevant teams to provide solutions.
• Build and maintain strong relationships with clients, understand their business goals and challenges and proactively identify opportunities for improving client satisfaction and engagement.
• Conduct regular check-ins with clients to assess satisfaction, gather feedback, and address any concerns or additional needs.

Collaboration with Internal Teams:

• Work closely with, Implementation, tax, and treasury teams to ensure a coordinated and customer- centric approach.
• Provide insights and feedback from clients to contribute to product development and service improvements.

Continuous Improvement:

• Stay informed about industry trends, best practices, and emerging technologies to provide proactive support and recommendations.
• Participate in the development and improvement of internal processes related to client onboarding and support.

Skills and Experience:

• Four-year degree or equivalent education and experience.
• Functional payroll implementation experience (min3years).
• Familiarity with customer relationship management (CRM).
• Proven experience in service and implementation support.
• Attention to detail, teamwork, initiative driven.
• Excellent written and verbal skills.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Relevant certifications in client service or project management are a plus.

Essential Job Function:

• Sitting for an extended period

Benefits:

• 401(k)
• 401(k)match
• Health, dental, and vision
• FSA
• HSA
• Flexible PTO
• ZayZoon–Earned pay on demand
• EAP

We embrace diversity

Greenlink Human Capital Management is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We foster the same inclusion both within our company and with our stakeholders and partners.

If you have a growth mindset, aren't afraid to challenge the status quo, and possess an entrepreneurial spirit, please submit your resume.

Current Openings for System Engineer Jobs at Greenlink HCM Recruiting