Lead Customer Service Representative

Position Summary : The Lead Customer Service Representative is accountable and responsible for quality service for clients. This position contacts and assists clients in obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service.

Essential Duties and Responsibilities: The essential functions include, but are not limited to the following:

• Assists clients with the proper set up and functioning of payroll related things such as general ledger, time, garnishments, accrued time off policies, insurance, workers compensation and 401(k) deductions
• Polls electronic time clocks and reviews the downloaded information for completeness and accuracy; alerts the client to any discrepancies prior to processing
• Makes client user changes as authorized by the client, i.e. new employee system access, reports on demand, changing bank account information, etc.
• Receives new clients when handed off from Implementation Specialist
• Escalates complex tax issues to Tax Specialist
• Responds to escalated payroll, benefit or other ancillary functions from Customer Service Representatives
• Provides training and guidance to Customer Service Representatives
• Performs other duties or special projects as assigned

Current Openings for Lead Customer Service Representative Jobs at Greenlink HCM Recruiting