Client Success Manager

Greenlink Human Capital Management has been a trusted provider of human capital solutions
for over a decade. We leverage award-winning technology that integrates payroll, HR, benefits,
time tracking, talent acquisition, and culture development. Our team is highly experienced and
dedicated to putting clients first, which is why we are one of the fastest-growing independent
solution providers.

Our Mission

Helping people reach their full potential by delivering exceptional employee experiences.

Our Values

G.S.D. (Get Shit Done) - with purpose.
Own It - Be accountable. Produce accurate and comprehensive results.
Collaborate - Be transparent. Create an environment where we work together towards a
common vision.
Embrace Change - Think outside of the box. Be willing to adapt and grow.

We want to chat with you if you are looking to collaborate with a team of conscientious,
creative, and supportive people, and be part of an incredible workplace culture.

Your personal attributes

• You view the company's goals as your own goals
• You have a client-first mindset
• You are a self-starter
• You are adaptable to a fast-paced environment
• You are comfortable communicating what is working well and what is not

Summary

We are currently searching for an experienced Client Success Manager who can onboard new
client's, anticipate, evaluate, and analyze client needs, be an advocate for the client, promote
customer loyalty, identify up-sell and cross-sell opportunities, and increase client success.
The Client Success Manager will be responsible for bridging the gap between sales and client
support and sustaining business growth and profitability by maximizing value.

Your duties will include:
• Bridging the gap between sales and client support
• Establish clear client retention goals
• New client onboarding in liaison with sales, implementation and the HRO team
• Be an advocate for the client
• Build and strengthen the relationship with the client
• Assist and train client's with navigating iSolved modules
• Anticipate and evaluate client needs
• Identify up-selling and cross-selling opportunities
• Promote client loyalty
• Promote client success
• Represent the company's products and services, using comprehensive knowledge as
well as consumer research
• Review client complaints and concerns and seek to improve the client experience
• Communicate effectively with both internal and external senior-level management to
understand client needs, maximize retention and growth, and communicate learnings
• Maintain existing client success metrics and data as directed
• Report to Director of Operations with weekly, monthly, and quarterly results
• Provide overall support to the Service team ensuring the meet the required KPIs for
case management, quality and accuracy
• Provide training, coaching and guidance to the service team members

• Other duties:
• Provide assistance to the tax department as needed
• Provide assistance to the treasury department as needed

Skills and Experience:
• Impeccable client service skills
• Strong written and verbal communications
• Strong product knowledge - iSolved
• Industry knowledge
• Technical savviness
• Strong organization and presentation skills
• A propensity for relationship building
• Proactive Approach
• Empathy
• Excellent problem-solving skills
• Solutions oriented

Education/Experience:
• High school Diploma
• 3+ years in a client-facing role
• 2+ years iSolved experience
• 3+ years knowledge of customer processes
• Salesforce CRM experience

Benefits:

• 401 (k)
• 401 (k) match
• Health, dental and vision
• Unlimited PTO
• ZayZoon
• Other benefits

We embrace diversity Greenlink Human Capital Management recognizes that a diverse team is an integral and welcome
part of a successful and ethical business. We hire talent regardless of their race, color, religion,
age, national origin, gender, gender identity or expression, sexual orientation, disability,
pregnancy, marital status, or age. We foster the same inclusion both within our company and our
stakeholders and partners.

If you have a growth mindset, aren't afraid to challenge the status quo, and possess an
entrepreneurial spirit, please submit your resume.

Current Openings for Client Success Manager Jobs at Greenlink HCM Recruiting